Filing a complaint

Note: The Division of Finance and Corporate Securities cannot act as your attorney or give legal advice. We cannot resolve factual or contractual disputes and will not get involved if you have hired an attorney or your complaint is in litigation.

We will be able to help if the company or financial institution has violated a law or regulation. In some cases; however, the action may be perfectly legal and you will be so advised. In other cases, we will be able to provide a contact person who can assist you.

• Banking & trust companies complaint information
• Collection agencies complaint information
• Credit unions complaint information
• Securities enforcement unit complaint information

Banking & trust companies

The Division of Finance and Corporate Securities regulates state-chartered banks.

Federally-chartered banks are recognized by the use of "National" or "N.A." in their names and are regulated by the Office of the Comptroller of the Currency. Federally-chartered savings banks are recognized by the use of "F.S.B." in their names and are regulated by the Office of Thrift Supervision.

Who to contact for federally regulated banking institutions:

File a complaint against a state-chartered banking institution.

Collection agencies

The Division of Finance and Corporate Securities regulates only the registration of collection agencies and their use of client monies. The following information will assist you in determining which State or Federal agency can help you resolve a complaint.

Complaints from consumers (Debtors)

 

If the complaint concerns fraud, contact the Oregon Department of Justice, Consumer Fraud Unit, between 8 a.m. and noon at the one of these numbers:

 

From the Portland area: (503) 229-5576
From all other locations: (503) 978-4320
Web site: www.doj.state.or.us.

 

If the complaint concerns the attempt to collect, including harassment, foul language, etc., contact the Federal Trade Commission at (877) 382-4357 between 9 a.m. and 8 p.m. or see their Web site at www.ftc.gov.

 

Complaints from clients of the collection agency

 

If the complaint concerns the misuse of client funds, contact our office (Division of Finance and Corporate Securities) at (503) 378-4140. Ask to speak to a financial examiner in the collection agency program.

 

Contract issues between a collection agency and its client(s) should be referred to an attorney or accountant.

File a complaint against a collection agency.

Credit unions complaint information

The Division of Finance and Corporate Securities regulates state-chartered credit unions. Federal-chartered credit unions are recognized by the use of "Federal" in their names and are regulated by the National Credit Union Administration.

Who to contact for federally regulated credit unions:

File a complaint against a state-chartered credit union.

Securities enforcement unit complaint information

The securities enforcement unit investigates complaints against persons, business entities, corporations, and broker-dealers alleged to have violated licensing, registration, or anti-fraud provisions of the Oregon Securities Laws.

The securities enforcement unit investigates alleged violations of Oregon securities law. We have the authority to take administrative or civil action or make criminal referrals against persons or entities who are alleged to have violated those laws.

Who to contact for federally regulated securities companies:

File a complaint.